Terms, disclosures and refund policy

1. What we do

TMVN provides an administrative arrangement service to help customers complete vehicle-related transactions, including:

• Vehicle tax applications
• V62 logbook applications
• Combined tax + V62 applications

We prepare and submit application data on your behalf using information you provide and your explicit authorisation.

2. Our relationship to DVLA

TMVN is an independent third-party service provider. We are not part of the DVLA. DVLA decisions, processing outcomes and statutory charges remain under DVLA control.

We cannot guarantee DVLA acceptance times, decisions, processing speeds, postal delivery times, or outcomes outside our control.

3. Your authority and consent

By placing an order and confirming payment, you:

• Authorise TMVN to act on your behalf for the selected service(s)
• Confirm information provided is accurate and complete
• Confirm you have the right to make the request for the vehicle/person concerned
• Agree we may submit your details to relevant third parties needed to perform the service

4. Fees, pricing and payment

Prices shown at checkout include applicable components for the selected service, which may include: statutory charges, service/arrangement fees and VAT where applicable. Motor Admin Services Ltd is VAT registered under number 471756762, and a VAT invoice is issued for every completed order.

You will see the total payable before payment. By paying, you agree to that total for the selected service.

For V62 service pricing, where stated, this may include a DVLA element and a TMVN administrative element.

5. Cancellations and refunds

Your payment is made up of two parts: the vehicle tax, which we pass to the DVLA on your behalf, and our service fee, which pays for the work of placing and completing your order.

The vehicle tax can only be recovered if the transaction has not yet been finalised with the DVLA. To ask us to reverse it you must speak to us before 5pm UK time on the day the vehicle was taxed. After 5pm the transaction is finalised with the DVLA and we cannot recover the payment.

Our service fee is not refunded. By the time an order is placed the work it pays for has been carried out, and we incur that cost whether or not the tax is later reversed.

If we reverse an order and you then tax the same vehicle with us again within 14 days, you will not pay our service fee a second time. We will apply it to the new order or refund it, whichever is simpler.

Where you pay the vehicle tax by Direct Debit, the DVLA has not yet collected the year’s tax from us. In that case we refund the amount you paid us in full, less a £5 card-processing cost we cannot recover.

By ticking the consent box and completing payment, you ask us to begin work immediately and accept the position set out above.

None of this applies where your order has not been fulfilled correctly. If we have made a mistake, we put it right at our cost.

6. Cancellation rights

Where consumer cancellation rights apply, you expressly request immediate service performance. You acknowledge that once performance has begun and the application has been submitted, cancellation rights are reduced, and our service fee is not refunded, as set out in section 5.

Nothing in these terms removes rights that cannot be excluded under applicable law, including your rights where a service has not been carried out with reasonable care and skill.

7. Your responsibilities

• Provide true, accurate and up-to-date details
• Check vehicle, keeper and contact details before payment
• Ensure you are authorised to request the selected service
• Respond promptly if additional information is requested

TMVN is not responsible for delays, rejection or costs caused by incorrect/incomplete data supplied by you.

8. Data and privacy

We process personal data to deliver the service, take payment, provide support, and comply with legal obligations. We share data only where necessary with payment providers, technical service providers, and relevant authorities/partners.

See our Privacy Policy for full details, lawful bases, retention and your rights.

9. Liability and limits

TMVN is responsible for providing services with reasonable care and skill. We are not liable for losses caused by matters outside our reasonable control, including authority-side decisions, service outages, postal/courier delays, or customer-supplied errors.

We do not exclude liability where it would be unlawful to do so.

10. Complaints and contact

If you have a complaint, contact us and include your vehicle registration. We aim to acknowledge complaints within 3 business days.

• Email: complaints@taxmyvehiclenow.co.uk
• Company: Motor Admin Services Limited, 15678140

11. Governing law

These terms are governed by the laws of England and Wales, unless mandatory local consumer law applies otherwise. Courts of England and Wales shall have jurisdiction, subject to consumer protection rules.

12. Changes to these terms

We may update these terms from time to time. The latest version and effective date will always appear on this page.